Position Title

Computer Support Technician

Custom Job Purpose

This position exists to perform responsible, technical, and professional work in the installation, troubleshooting, repair and maintenance of computers and peripheral equipment. Performs all related software installations, technical assistance, support and training for electronic equipment and microcomputer systems.

Essential Functions of this Job

Troubleshoots and installs computer hardware, software and related network equipment and solves any problems associated with such installations. Interacts with users to support the use of current and future applications. Works to isolate and correct errors in the operation of systems. Coordinates with Data Processing and Information Services in the tracking and resolution of problems. Performs follow-up communications to assure problems have been resolved. Maintains a high degree of electronic technical expertise for efficiency and consulting purposes.Provides the ongoing technical and training assistance necessary to maintain the skill and competencies of school site staff. Advises and instructs school and district staff on appropriate uses, operations, and care of technology hardware and software. Assists in providing classroom training for staff. Assists in development of help desk data bank of common problems and solutions. Fulfills reporting requirements. Maintains support database files and prepares reports and statistics. Provides technical information and answers to detailed inquiries on support issues.

Essential Functions of this Job (cont.)

Non-Essential Functions of this Job

Performs other duties as assigned.

Qualifications

Graduation from high school or completion of GED, supplemented by completion of a two year Vocational/Technical computer related hardware/software program, or comparable training. Minimum two years related repair experience on computers, copiers or audio visual equipment, as applicable. A+, Net+ experience preferred.

Knowledge, Skills and Abilities

Capable of performing tasks and troubleshooting techniques which indicate a fluent level of theory knowledge of electronics. Demonstrated knowledge of the school system, school technology applications and procedures, or related experience. Knowledge and skill in the operation of technology equipment. Demonstrated ability to diagnose problems in a complex internetwork. Demonstrates effectiveness in organizational and interpersonal skills. Ability to understand and follow complex oral and written instructions. Ability to clearly communicate complex technical information to those without a technical background. Demonstrated ability to meet schedules, and to solve operating problems. Demonstrated ability and willingness to learn new procedures, instructions, and systems. Must possess a valid Florida Driver's License.

Work Context

Requires standing, walking and moving about to coordinate work. Requires face-to-face discussions and contact with individuals and/or teams. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires work with both internal and external contacts, and with the public. Requires the use of alternative communication systems such as electronic mail, telephones and computers. Requires travel to school locations and work sites within the district.

Physical Environment

Requires working both indoors and outdoors. Requires sitting , walking, standing, stooping, bending, and the ability to lift, carry, move and/or position objects frequently weighing up to 50 pounds and infrequently between 50 and 100 pounds, with assistance as needed.

Collective Bargaining Agreement

8 - AFSCME - Maintenance - 12-mo. OSP

Salary Grade

N/A

Pay Grade

AFSCME Cust/Maint/Veh Svcs

FLSA Status

Non-Exempt

Local Code

1923

EEO5

50

Approval Date

11/14/1995

Date Last Revised

8/26/2013