Note:

This position will be supporting the Haines City area.

Position Title

Custom Job Purpose

Under general supervision, conducts investigations and provides assistance in resolving student truancy problems. An employee in this class receives and researches attendance referrals to determine appropriate course of action. Work requires the exercise of independent judgment and initiative in investigating, analyzing, and helping to resolve truancy problems. Work requires contact with parents, students, school official#s citizens, and various governmental agencies as appropriate. Reports to an administrator who reviews work for compliance with applicable policies and procedures.

Essential Functions of this Job

Analyzes district-wide attendance data to identify emerging trends, evaluate intervention effectiveness, and recommend improvements to attendance policies and procedures.
Receives attendance referrals from individual schools or others and reviews to determine appropriate course of action to solve attendance problems. Researches truancy issues by making home visits to interview parents, community members, and others to secure applicable information to assist in resolving truancy issues. Interprets compulsory school attendance laws to parents/students and informs them of consequences for violations. Provides follow-up through home visits, letters, and phone contact with students, parents, and others to assist in solving truancy problems. Coordinates action to resolve problems with students, parents, and other agency personnel.
Facilitates structured problem-solving conferences with families, school staff, and community partners to identify root causes of absenteeism and establish actionable solutions.
Collaborates with community organizations to develop and strengthen partnerships that support family stability, student engagement, and access to essential resources. Monitors student attendance to document progress. Makes referrals to community agencies in accordance with policies.
Leads case management efforts for high-risk students by coordinating services, tracking progress, and ensuring follow-through across multiple agencies and support systems. Provides follow-up information to school personnel and other staff regarding attendance. Compiles information, maintains records, and prepares correspondence, detailed reports and other job-related information and materials.
Reviews investigations, reports, and other data to analyze and make recommendations regarding truancy problems. Works with attendance social workers in planning school assemblies for students and school personnel.
Supports crisis intervention efforts by identifying students experiencing significant social or emotional challenges and coordinating immediate assistance with appropriate agencies. Responds to inquiries and provides information regarding truancy matters, issues, policies, and procedures. Acts as a representative of the school district on truancy matters with local. State, and federal agencies.
Ensures compliance with state and district reporting requirements by reviewing attendance data for accuracy and assisting schools with correcting discrepancies. Checks school- age children who may be observed to be out of schools during school hours.
Collaborates with law enforcement, juvenile justice, and child welfare agencies on cases involving educational neglect, safety concerns, or legal intervention related to truancy.
Collaborates with Specialized Services to provide additional on-campus support during school events or situations requiring increased personnel presence.
Maintains on-call availability with Specialized Services to conduct emergency screenings and provide essential coverage when support staff are not present.
Operates an automobile in performance of duties. Performs related work as required.

Essential Functions of this Job (cont.)

Non-Essential Functions of this Job

Qualifications

High school diploma. Must have two years# experience working with secondary students in a social services/juvenile justice system, law enforcement, or in a position requiring investigative and/or interviewing skills; OR, an Associate or higher degree in Psychology, Social Work, Social or Behavioral Sciences, or a related field. A valid Florida driver#s license is required prior to appointment and must be maintained during employment in this class.

Knowledge, Skills and Abilities

Knowledge of the Polk County School System student attendance rules and regulations and provisions of state and federal law regarding attendance and truancy. Ability to read, understand and apply State of Florida Board of Education Administrative Rules as they apply to student attendance and truancy. Knowledge of student attendance policies and records management. General knowledge of community agencies such as Department of Children and Families, Juvenile Justice, and related city, state, and private agencies. Ability to conduct personal interviews and investigations with mature judgment and diplomacy. Ability to firmly, courteously, and tactfully handle situations with respect for the right of others. Ability to analyze situations quickly and use good judgment in making decisions. Ability to establish and maintain working relationships with individuals and groups and promote good public relations. Ability to communicate effectively, orally and in writing.
Good powers of observation and memory. Ability to keep records and prepare reports. Ability to operate personal computer, copier, facsimile and other office equipment. Geographical knowledge of Polk County.
Ability to operate a motor vehicle in the performance of duties.

Work Context

Requires some sitting and standing, walking and moving about to coordinate work. Requires the use of alternative communication systems, such as electronic mail, telephones and computers. Requires coordination of work tasks to establish priorities, set goals and meet deadlines. Requires face-to-face discussions and contact with individuals and/or teams. Requires work with students, internal and external contacts, and with the public. to establish priorities, set goals and meet deadlines. Requires face-to-face discussions and contact with individuals and/or teams. Requires work with students, internal and external contacts, and with the public.

Physical Environment

Requires working indoor in environmentally controlled conditions. Requires sitting for the majority of the day, and the ability to lift, carry, move and/or position objects infrequently weighing up to 20 pounds.

Collective Bargaining Agreement

Non-Union

Salary Grade

SG16

Pay Grade

FLSA Status

Local Code

EEO5

Approval Date

Date Last Revised

06/09/2026